Delivery and Returns

Not going to be in during the day? If you are not going to be in during the day and don't want the inconvenience of collecting your parcel from the depot if you miss your delivery we can deliver to your work address as long as your state your billing address first when ordering. Don't worry its very discreet, scroll to the bottom of this page to see of how your order will look.
Delivery Charges
Delivery is free to all mainland UK addresses on all orders over £20.
Super Saver Tracked Delivery 2-3 Days (Delivery to mainland UK addresses)
is £2.50 on orders under £20 or free on orders over £20.
1st Class Recorded 1-3 days (Delivery to mainland UK addresses)
is £2.95 or free on orders over £30.
Courier Overnight (Remote areas of Scotland and Northern Ireland can be 2 days)
is £5 - Delivery from 8am until 6pm Monday to Friday or free on orders over £60.
Royal Mail Overnight (Remote areas of Scotland and Northern Ireland can be 2 days)
is £6.95 - Delivery by 1pm Monday to Saturday. Orders must reach us by 4pm for overnight delivery.
How long does it take to arrive?
Standard recorded delivery:- 1-3 working days (Although Royal Mail advice 92% of first class mail is currently arriving the next day)
Overnight By Royal Mail:- Orders placed before 4pm Monday to Friday are dispatched the same day.
Note: Bank Holidays and National Holidays are not working days. Royal Mail and all couriers are closed.
Security and Discretion
All products are shipped discreetly in a nondescript package with absolutely no indication as to the contents. All orders are sent recorded delivery by the Royal Mail or Recorded delivery by Business Post Courier.
Regardless of the size or cost of your order, your goods will be dispatched in a box and will require a signature.
We will email you your tracking number on the day of dispatch.
International Shipping
Depending on the size of your order it will either be shipped by Royal Mail AirSure (Registered) or Fedex.
Delivery takes 3-5 working days.
Southern Ireland £5.95
Mainland Europe £5.95
Usa & Canada £9.95
Please be aware heavy or large orders will be charged extra shipping costs above the standard rate. We will contact you once your order is ready to be dispatch with the extra shipping charge.
We currently ship to the following international destinations:
Australia, France, Norway, Austria, Germany, Portugal, Belgium, Greece, Spain, Canada, Ireland, Sweden, Cyprus, Italy, Switzerland, Denmark, Luxemburg, USA, Finland, Netherlands, Malta. 
Returning an Item
No exchanges can be given until the goods are returned.
We advise you to send goods using recorded delivery as we cannot be held responsible for any loss of your parcel on the way back to us.
If you are returning an item because it is defective, or because of a mistake on our part, please contact us and we will provide you with a free post returns address.
If exchanging then please use this address
Maison Rouge Ltd
11 Hunting Gate
Tel: 0845 3730463
Returns and Refunds
Maison Rouge wants you to be pleased with your purchase, that's why we have a no fuss returns policy.
If for any reason you are not completely happy you may exchange unused and unopened products within 30 days for alternative items or a refund.
For reasons of hygiene please do not open items that you wish to send back as we regret that we cannot exchange fault-free items once the packaging has been opened.
You have the right to cancel the order at any time up to 30 days starting the day after delivery. No questions asked.
Please return the goods, unopened and unused to qualify for a full refund.
Returns - Maison Rouge Ltd, 11 Hunting Gate, Hitchin, Herts SG4 0TJ
Defective Items and Warranty
When an item is operated by batteries we recommend that you check using a different set of batteries and check that they are fitted correctly and positioned to connect with electrical points before returning such items. If the product is defective, please explain the fault in a covering letter and return it with its original box with all manuals and accessories for a full refund or replacement - We offer a full years warranty on all products, if the item is defective in the first 3 months of purchase email us ( we will then provide you with our free post address.If the item is over 3 months old, please send it back to us with a covering letter to the address below - We will then arrange a replacement.
Returns - Maison Rouge Ltd, 11 Hunting Gate, Hitchin, Herts SG4 0TJ
Goods can be exchanged or refunded up to 30 days of any defect. After 30 days an exchange will only be available.
Please note deals and 3 for 2 offers will not qualify for a full refund.
All returned products are tested and will be sent back to you at your expense if they are found to be working or in an unacceptable condition. The return cost for Royal Mail Tracked delivery is £2.50
Please clean the items before returning.
Health and Hygiene restricts what we can and cant do in respect to returning intimate items of Lingerie.
What we can say is that if you try any clothing on and its not quite right or its not what you expected please return the item in the condition you received it and we will refund or exchange the item for you.
If an item is returned and found to have been overly handled and not in the pristine condition we sent it in then health and hygiene restricts us offering an exchange or refund and the item will be returned to you at your expense.
Personal items such as items with a crotch area cannot be exchanged or refunded. 
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